Return & Exchange Policy

At The She Shop, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we're here to help.

Exchange Policy

  • Exchanges are accepted only for damaged, defective, or incorrect items.
  • You must contact us within 24 hours of receiving your order.
  • The product must be unused, in its original condition, with all tags and packaging intact.

Non-Exchangeable Items

  • Products cannot be exchanged due to a change of mind or personal preference.
  • Slight variations in color may occur due to lighting or screen settings and are not considered defects.

Exchange Process

  1. Contact us on WhatsApp: 0312-5128608.
  2. Share your order number, photos, and video of the issue.
  3. Our team will review your request and guide you through the exchange process.

If you have any questions, feel free to contact our customer support team.

Thank you for shopping with The She Shop! 🌸

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Return & Exchange Policy

At The She Shop, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we're here to help.

Exchange Eligibility

We accept exchange requests only if:

  • You receive a damaged, defective, or incorrect product.
  • You contact us within 24 hours of receiving your order.
  • The product is unused, in its original condition, with all tags and packaging intact.

Proof Required

To process your exchange request, you must share the following on WhatsApp: 03318550900:

  • 📦 An unboxing video recorded from the moment the parcel is opened (without any cuts or edits).
  • 📸 Clear photos of the product.
  • 📹 A clear video showing the issue or defect.
  • 🧾 Your order number.

Please Note: Exchange requests without a complete unboxing video recorded from the sealed parcel being opened may not be accepted.

Non-Exchangeable Items

  • Change of mind or personal preference.
  • Slight color differences due to lighting, camera, or screen settings.
  • Products that have been used, washed, or damaged after delivery.

Exchange Process

  1. Contact us on WhatsApp: 03318550900 within 24 hours of delivery.
  2. Share the required photos, videos, and unboxing video.
  3. Our team will review your request and guide you through the exchange process if your claim is approved.

Thank you for shopping with The She Shop.