Return & Refund Policy

At The She Shop, we want you to be satisfied with your purchase. Please read our return and refund policy carefully before placing your order.

1. Returns

We accept returns only in the following cases:

• The product received is damaged or defective.

• The wrong product, color, design, or article was sent.

• The product received is significantly different from the product shown on our website.

For a return request, you must contact us within 48 hours of receiving your order.

2. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your parcel.

A parcel opening video is mandatory for all return and refund claims. The video must clearly show the parcel being opened from its original sealed condition and the product received.

To process your request, please provide:

• Your order number

• Complete parcel opening video

• Clear photos of the received product

• Clear photos of the packaging

• A brief description of the issue

Without a valid parcel opening video, a return or refund claim may not be accepted.

3. Return Shipping

If the return is approved because the product is defective, damaged, or incorrectly sent, The She Shop will bear the return shipping cost for one side.

If the return is requested for any other reason, the return may not be accepted.

4. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

A parcel opening video is mandatory for refund claims. Without a valid parcel opening video, the refund request may not be accepted.

If approved, the refund will be processed through the applicable payment method.

Please note that delivery charges, COD charges, and other applicable charges may be non-refundable, unless the issue was caused by an error on our part.

5. Order Cancellation

Order cancellation requests should be made before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

For Cash on Delivery orders, repeated refusal or non-acceptance of parcels may affect your ability to place future COD orders.

6. Sale & Clearance Items

Sale, discounted, and clearance products are generally non-returnable and non-refundable.

7. Exchange

Exchange requests are subject to product availability and approval.

If an exchange is approved, both-side delivery/shipping charges will be paid by the customer.

A valid parcel opening video is mandatory for exchange requests related to damaged, defective, or incorrectly delivered products.

8. Contact Us

For return, refund, or exchange requests, please contact us within 48 hours of receiving your parcel.

WhatsApp: 0331-8550900

Please provide your order number and parcel opening video when contacting us.

The She Shop reserves the right to review each return, refund, or exchange request individually and make the final decision according to the conditions mentioned above.