Shipping policy

Shipping Policy

Last Updated: August 18, 2026

At The She Shop, we aim to process and deliver your order safely and on time. Please read the following shipping policy before placing your order.

1. Order Processing

Orders are processed after they are successfully placed and, where required, confirmed by our team.

Orders are generally dispatched within 1–3 business days.

Processing times may be longer during:

Sales and promotional campaigns
Public holidays
Eid or other peak shopping periods
High order volumes
Unforeseen circumstances

We will make reasonable efforts to keep you informed of any significant delays.

2. Delivery Time

After dispatch, delivery usually takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery times are estimates and are not guaranteed. Remote areas may require additional delivery time.

Delays may occur due to weather, public holidays, courier issues, incorrect address information, or other circumstances beyond our control.

3. Shipping Charges

Applicable delivery charges are calculated according to the order, delivery location, and selected payment method.

Delivery charges are payable by the customer unless a free-shipping offer is specifically mentioned on the website or at checkout.

Any applicable COD charges are also payable by the customer.

4. Free Shipping on Advance Payment

The She Shop may offer Free Shipping on Advance Payment on eligible orders.

Free shipping is available only when the offer is active and the order meets any applicable conditions mentioned on the website or during checkout.

Promotional free-shipping offers may be changed, limited, or discontinued at any time.

5. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders and locations.

For COD orders:

Customers must provide a valid phone number and complete delivery address.
Customers are required to accept the parcel when delivered.
Applicable delivery and COD charges are payable by the customer.
Repeated refusal or non-acceptance of COD parcels may result in COD restrictions on future orders.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
Phone number
House/Street/Area details
City
Any other information required by the courier

The She Shop will not be responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

7. Courier Delays

Once an order has been handed over to the courier company, delivery is subject to the courier's delivery schedule.

The She Shop is not responsible for delays caused by the courier, weather conditions, road closures, public holidays, strikes, security situations, natural events, or other circumstances beyond our reasonable control.

If your parcel is delayed, please contact us so that we can assist you in checking its delivery status.

8. Undelivered or Returned Parcels

If a parcel is returned to The She Shop because the customer:

Refused to accept the parcel
Was unavailable to receive the parcel
Provided an incorrect or incomplete address
Failed to respond to the courier

additional shipping charges may apply if the customer requests re-delivery.

For COD orders, repeated non-acceptance of parcels may result in future COD restrictions.

9. Damaged Parcels

Customers are advised to record a complete parcel opening video when receiving and opening their order.

The parcel opening video should clearly show the sealed parcel before opening and the complete opening process.

A parcel opening video is mandatory for claims related to damaged, incorrect, defective, or missing items.

Without a valid parcel opening video, The She Shop may not be able to process or approve the claim.

10. Tracking Information

Where tracking information is available, customers may receive their tracking details through the contact information provided when placing the order.

Customers should ensure that their phone number and other contact details are accurate.