Legal notice

Privacy Policy

Last Updated: August 18, 2026

At The She Shop, we respect your privacy and are committed to protecting the personal information you provide when using our website or purchasing our products.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared with third-party service providers.

1. Information We Collect

When you visit our website, create an order, or contact us, we may collect information such as:

Full name
Phone number
Email address
Billing and shipping address
City and postal information
Order details
Payment-related information
Customer messages and inquiries
Information provided through WhatsApp or other customer-support channels

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Confirm Cash on Delivery orders
Arrange shipping and delivery
Process payments
Provide customer support
Respond to your questions and requests
Process returns, refunds, and exchanges
Send order-related updates
Improve our website, products, and customer experience
Detect and prevent fraud, misuse, or unauthorized activity
Analyze website traffic and performance
Provide relevant advertising and marketing, where permitted

3. Shopify

Our online store is powered by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and process customer orders.

Information submitted through our website may be processed by Shopify and its service providers in accordance with their applicable privacy practices.

4. Payment Information

When you make a payment through an available payment method, your payment information may be processed by the relevant payment service provider.

We do not intentionally store complete payment card details on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

5. Cash on Delivery

For Cash on Delivery orders, we collect the information necessary to confirm and deliver your order, including your name, phone number, and delivery address.

This information may be shared with our courier or delivery partners when necessary to complete the delivery.

6. Shipping & Courier Services

To deliver your order, we may share necessary information with courier and logistics service providers.

This may include:

Customer name
Phone number
Delivery address
Order information

We only share information that is reasonably necessary to fulfill and deliver your order.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, remember preferences, and measure advertising performance.

Cookies may be used for purposes including:

Website functionality
Analytics
Advertising measurement
Personalized or relevant advertising
Understanding how visitors interact with our website

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Meta Pixel & Advertising

We may use Meta Pixel and related advertising technologies to understand how visitors interact with our website, measure advertising performance, and help us show relevant advertisements on platforms such as Facebook and Instagram.

These technologies may collect information about website visits, actions taken on the website, and other technical or event-related information.

The information collected through these tools is subject to the applicable privacy policies of the relevant third-party platforms.

9. Marketing Communications

Where permitted, we may use your contact information to communicate with you about:

Orders
Promotions
New products
Sales
Special offers
Other updates related to The She Shop

You may contact us if you no longer wish to receive promotional communications.

Order-related and essential service communications may still be sent when necessary to fulfill your order or provide customer support.

10. WhatsApp & Customer Support

If you contact us through WhatsApp or another customer-support channel, we may receive and retain the information you provide, including your phone number, name, order details, messages, photos, videos, or other information necessary to resolve your inquiry.

For return, refund, or exchange claims, customers may be required to provide a parcel opening video or other supporting evidence as described in our Return & Refund Policy.

11. How We Share Information

We may share necessary personal information with trusted third parties when required to operate our business, including:

Shopify and related service providers
Payment service providers
Courier and logistics companies
Website, analytics, and technology providers
Advertising and marketing platforms
Customer-support service providers
Government authorities or law-enforcement agencies where required by applicable law

We do not sell your personal information to third parties for their independent marketing purposes.

12. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

13. Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill orders
Provide customer support
Maintain business and transaction records
Resolve disputes
Prevent fraud
Comply with legal, accounting, or regulatory requirements

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable requirements.

14. Third-Party Websites

Our website may contain links or integrations to third-party websites, platforms, payment services, social media services, or other external services.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any third-party service you use.

15. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

16. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

If you would like to make a privacy-related request, please contact us using the details below.

We may need to verify your identity before processing certain requests.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

The She Shop

WhatsApp: 0331-8550900

When contacting us about an order or personal information request, please provide your order number or relevant details where applicable so we can assist you efficiently.